Slide 1:
Welcome to the AccessibilityOnline Webinar Series
A collaborative program between the ADA National Network and the U.S. Access Board
The Session is Scheduled to begin at 2:30pm Eastern Time
We will be testing sound quality periodically
Audio and visual are provided through the on‐line webinar system. This session is closed captioned. Individuals may also listen via telephone by dialing 1‐712‐432‐3100 code 930098 (This is not a Toll Free number)

The content and materials of this training are property of the US Access Board and the Great Lakes ADA Center and cannot be used and/or distributed without permission. This program is funded through a contract agreement with the U.S. Access Board. For permission to use training content or obtain copies of materials used as part of this program please contact us by email at adata@adagreatlakes.org or toll free (877)232‐1990 (V/TTY) www.AccessibilityOnline.org

Slide 2:
Listening to the Webinar
The audio for today’s webinar is being broadcast through your computer. Please make sure your speakers are turned on or your headphones are plugged in.
You can control the audio broadcast via the Audio & Video panel.  You can adjust the sound by “sliding” the sound bar left or right.
If you are having sound quality problems check your audio controls by going through the Audio Wizard which is accessed by selecting the microphone icon on the Audio & Video panel 

Slide 3:
Listening to the Webinar, continued
If you do not have sound capabilities on your computer or prefer to listen by phone, dial:  1-712-432-3100 Pass Code: 930098 This is not a Toll Free number

Slide 4:
Listening to the Webinar, continued
MOBILE Users (iPhone, iPad, or Android device and Kindle Fire HD) 
Individuals may listen** to the session using the Blackboard Collaborate Mobile App (Available Free from the Apple Store, Google Play or Amazon). **Closed Captioning is not visible via the Mobile App and limited accessibility for screen reader/Voiceover users.

Slide 5:
Captioning
Real-time captioning is provided during this webinar.
The caption screen can be accessed by choosing the CC icon in the Audio & Video panel.
Once selected you will have the option to resize the captioning window, change the font size and save the transcript.

Slide 6:
Submitting Questions
You may type and submit questions in the Chat Area Text Box or press Control-M and enter text in the Chat Area
If you are connected via a mobile device you may submit questions in the chat area within the App
If you are listening by phone and not logged in to the webinar, you may ask questions by emailing them to webinars@accessibilityonline.org 

Please note: This webinar is being recorded and can be accessed on the AccessibilityOnline website at www.accessibilityonline.org/Archives within 24 hours after the conclusion of the session.

Slide 7:
Customize Your View
Resize the Whiteboard where the Presentation slides are shown to make it smaller or larger by choosing from the drop down menu located above and to the left of the whiteboard.   The default is “fit page”

Slide 8:
Customize Your View continued
Resize/Reposition the Chat, Participant and Audio & Video panels by “detaching” and using your mouse to reposition or “stretch/shrink”.  Each panel may be detached using the  CC icon in the upper right corner of each panel.

Slide 9:
Setting Preferences
Depending on your system settings you may receive visual and audible notifications when individuals enter/leave the webinar room or when other actions are taken by participants.  This can be distracting.
To turn off notifications (audible/visual)
Select “Edit” from the tool bar at the top of your screen
From the drop down menu select “Preferences”
Scroll down to “General”
select “Audible Notifications”   Uncheck anything you don’t want to receive and “apply”
Select “Visual Notifications” Uncheck anything you don’t want to receive and “apply”
For Screen Reader User – Set preferences through the setting options within the Activity Window (Ctrl+slash opens the activity window)

Slide 10:
Technical Assistance
If you experience any technical difficulties during the webinar:
Send a private chat message to the host by double clicking “Great Lakes ADA” in the participant list. A tab titled “Great Lakes ADA” will appear in the chat panel.  Type your comment in the text box and “enter” (Keyboard - F6, Arrow up or down to locate “Great Lakes ADA” and select to send a message); or 
Email webinars@accessibilityonline.org; or 
Call 877-232-1990 (V/TTY) 

Slide 11:
“Trusted Tester Program” Section 508

Slide 12:
Presenters
Tim Creagan, U.S. Access Board and Bill Petersen, Department of Homeland Security

Slide 13: 
Session Agenda
I. Introduction
a. What is Section 508?
II. How do agencies test to make sure E&IT conforms to Section 508?
Trusted Tester Program at DHS
Q & A 

Slide 14;
Section 508 of the Rehabilitation Act of 1973, as amended, 29 U.S.C. § 794 (d)
“Section 508” 

Slide 15:
Overview
Application: 
Each Federal department and agency, as well as the U.S. Postal Service, when procuring, maintaining, developing or using electronic and information technology, must ensure that: 
Purpose:
Federal employees with disabilities, and members of the public with disabilities seeking information or services, have access to and use of information and data that is comparable to the access and use by persons who are not individuals with disabilities, unless…
Standard:
 ….an “Undue Burden” would be imposed on the agency.

Slide 16: 
Organization
Technical standards
§1194.21 Software and Operating Systems
§1194.22 Web-based internet and intranet
§1194.23 Telecommunications products 
§1194.24 Video and multi-	media products
§1194.25  Self contained, closed products
§1194.26 Desktop and portable computers 			
Functional Performance Criteria
§1194.31
No user vision
Limited vision
No user hearing
Limited hearing
No user speech
No fine motor control or simultaneous actions

Slide 17:
Implementing Section 508
Each agency enforces Section 508 internally
Agencies procure, develop, use or maintain the electronic and information technology that “best meets” their business needs. §1194.2(a)

Slide 18:
Homeland Security
DHS Section 508 
Application Testing Process & Trusted Tester Training
April 3, 20144

Slide 19:
Birth of a Department
Direct result from 9/11 terrorist attacks
Created March 1, 2003
Comprised of 22 disparate agencies  
From 10 different locations
Different missions
Different histories/cultures
Different IT infrastructures
16 legacy EAs, multiple email systems, etc.

Slide 20:
DHS Perspective - Today
Morphed into 18 Components
3rd largest Cabinet-level Department
Roughly 200,000 employees
Countless contractors
Roughly $6 billion/year in IT investments
Eight contracting organizations
w/ decentralized procurement authority
Fourteen CIO’s (1 plus 13)
Each controls their own budget

Slide 21;
DHS Components with CIOs
DHS Headquarters (HQ)
Customs and Border Protection (CBP)
Immigration and Customs Enforcement (ICE)
Federal Emergency Management Agency (FEMA)
Transportation Security Administration (TSA)
Citizenship & Immigration Services (CIS)
U.S. Secret Service (USSS)
U.S. Coast Guard (USCG)
Federal Law Enforcement Training Center (FLETC)
National Protection & Programs Directorate (NPPD)
Office of Intelligence & Analysis (I&A)
Directorate for Science and Technology (S&T)
Domestic Nuclear Detection Office (DNDO)
Office of Inspector General (OIG)

Slide 22:
Office of Accessible Systems & Technology (OAST)
Created March 21, 2005
One of six primary offices within OCIO
Uniquely positioned
Report directly to DHS CIO and indirectly to the Officer for Civil Rights & Civil Liberties (CRCL)
Currently employ a mix of 23 Federal/contract staff
Governance, Services, Program Management, Accessibility Help Desk, Accessibility Compliance Center Of Excellence

Slide 23:
OAST Mission
Provide strategic direction, governance, technical support, and training to ensure DHS employees and customers with disabilities have equal access to information and data.

Slide 24:
OAST Guiding Principles
Implementing Section 508 requires a change in culture
Policies and procedures drive accessibility
Standardizing accessibility solutions is the shortest path to full inclusion
Accessibility is best achieved by including the needs of people with disabilities in all phases of a product lifecycle
Accessibility benefits everyone

Slide 25:
We set out to standardize our approach to Section 508 across DHS
Policies
Governance
Services
Testing

Slide 26:
What We Do
Responsible for Department-wide implementation of Section 508 
Coordinate Section 508 Compliance Across DHS
Liaise with 14 Component-level Section 508 Coordinators each having a dotted line report to OAST
Accessibility Compliance Management System
Fully accessible enterprise management system
16 databases; 26 preformatted reports; 6 repositories
Used by OAST staff, coordinators, and testers
Backbone of the DHS Accessibility Help Desk

Slide 27:
DHS Accessibility Help Desk
Serves as single point of contact for disability-related issues
Process over 3,000 tickets/year
Technical assistance
IT application reviews
Acquisition reviews
Document reviews/remediation
IT requests
Reasonable accommodation requests
Utilizes multi-tier approach
Liaise with IT help desks and IT technicians

Slide 28:
ACCOE
Accessibility Compliance Center of Excellence
Chartered to provide DHS IT Program Managers with proven best practices, guidance, processes, workforce training development, and expert consultation support for Section 508 compliance
Roughly 600 IT Programs (Levels 1-4)
Services include:
Baseline assessments of existing programs compliance
Assistance with preparing SELC artifacts
Assistance with Market Research, Analysis of Alternatives, and Alternative Analysis
Coordination of 508 testing & evaluation
Training and workforce development

Slide 29:
Why We Do It
There are 54 million Americans with disabilities
Each has the potential of being one of our customers
DHS employs more than 9,000 AWDs
People are living longer
Acquired disabilities increase with age
People are working longer
Worker retention is important

Slide 30:
Why We Do It
“As the Nation's largest employer, the Federal Government must become a model for the employment of individuals with disabilities.  Executive departments and agencies must improve their efforts to employ workers with disabilities through increased recruitment, hiring, and retention of these individuals.” 
President Barack Obama
Executive Order
July 26, 2010

Slide 31: 
Technology
For Americans without disabilities, technology makes things easier.  For Americans with disabilities, technology makes things possible.
- Mary Pat Radabaugh 
“Study on the Financing of Assistive Technology
Devices & Services for Individuals with Disabilities”

Slide 32:
Technology
Need to focus on the WHOLE PERSON as they interact with society and their environment

Slide 33:
Technology
Systems Level & Individual Level

Slide 34:
Technology - Systems Level
Enhance community integration , independence, and productivity by eliminating barriers found in large social systems such as public transportation, telecommunications, information technology, and the built environments.

Slide 35:
Technology - Individual Level
Enhance the physical, sensory, and cognitive abilities of people with disabilities and to assist them to function more independently in the home, at work, in recreational settings, and at cultural and religious events.
We call this Assistive Technology

Slide 36: 
Assistive Technology
AT enables people with disabilities to be as functionally independent as possible provided it successfully interfaces with their environment.

Slide 37:
Testing

Slide 38:
No Two Agencies Implement Section 508 the Same Way!!!!
Big Problem!!

Slide 39:
Inconsistent Approaches to 508 Testing
Some agencies rely solely on VPATs
Some agencies use AT only to test
Some agencies rely solely on automated testing tools
Some agencies use standards-based testing
Some agencies mix it up
Some agencies do nothing
This leads to inconsistent results and vendor frustration

Slide 40:
DHS Testing Principles
508 standards-based testing - not AT
Create reliable and repeatable test results
Using documented procedures
Easy to use testing tools
Minimize subjectivity
Consistently document test results

Slide 41:
Why a Standards-based Approach
AT varies a lot – versions change regularly
Coding to a specific AT device is only as good as the version it’s coded to
Sophisticated AT devices like JAWS cheat
Just because an application works with JAWS does not mean it is 508 compliant
JAWS is an AT device, not a measure of compliance with 508 standards
Code to the Standards

Slide 42:
Evolution Trusted Tester Training
2008 - Hands-On Classes 
1 class for Web and 1 for Application testing
2009 - Two Day Class
Updated test process
Practice testing with instructors
2011- Birth of Trusted Tester Training
3 days (added a day for Web & SW stds)
4 days (added a day for Exam)

Slide 43:
What is a Trusted Tester?
A Trusted Tester follows the DHS Section 508 Compliance Application Test Process, uses approved test tools, and evaluates software and web applications for compliance with Section 508 standards.
A Trusted Tester is a person certified to independently provide accurate Section 508 compliance test results for software and Web applications by passing the DHS Trusted Tester Certification exam. 

Slide 44:
T3 Test Results - Jan ‘11 to Feb ‘13
Exam Score above 90% Exam Results:  Trusted Tester Program, Statistics 111
Exam Score 70% to 89% Exam Results:  Passed the exam but must submit reports for review by OAST; promoted to trusted tester, Statistics 67
178 Trusted Testers
 27 classes 
 Average Exam score: 76%

Slide 45:
Harmonized Test Approach

Slide 46:
Harmonized Test Approach
DHS and SSA collaboration 
Current and emerging requirements
Section 508 standards (SW, Web, FPC)
WCAG 2.0 (some)
Identifies methods for compliance testing
28 Baseline tests
Listed in no particular order
Baseline tests are not a test process
Vetted by Best Practices Subcommittee

Slide 47:
Harmonized Testing

Slide 48:
Harmonized Testing
“Federal agencies are encouraged to adopt the baseline to establish a consistent, shared, government-wide test approach.”
“A unified approach for 508 testing will provide consistency across government and confidence in test results shared between agencies.”

Slide 49:
DHS Section 508 Test Process for Applications v3.2
Based upon the Harmonized Test Approach
Pre-requisite - Standards course (passing grade 80%)
5 day course
Testing instruction
Hands on use of tools
Reporting
Lots of practice and examples 
May 2013 to Feb 2014 (16 classes)
106 Trusted Testers (6 outside DHS)
200 exam attempts
53% certification average

Exam day follows

Slide 50:
Trusted Tester Certification
Exam 
90% or better - Trusted Tester
80-89% - can retake the exam twice
Below 80% - must retake full class
Limits 
Class: 2 classes in 1 year
Exam: 4 Exam tries in 1 year

Slide 51:
T3 Test Results v3.2)
May 2013 to Feb 2014 (16 classes)
106 Trusted Testers (6 outside DHS)
200 exam attempts
53% certification average

Slide 52:
Testing Tools

Slide 53:
Web Testing Tools
Internet Explorer 9
Web Accessibility Toolbar 2012
September 2012 release
http://paciellogroup.com/resources/wat/ie 
ARIA Markup favelet
http://jimthatcher.com/favelets/
Frames favelet
http://jimthatcher.com/favelets

Slide 54:
Software Testing Tools
Microsoft Inspect v7.1
UI Automation (Windows 7)
JAVA Ferret
JAVA Accessibility Bridge

Slide 55:
Which Testing Tool should I use?
A view of the complete flowchart of how to determine which test tool and 508 standard to apply.

Slide 56:
Reporting

Slide 57:
Report Test Results
Accurate report of non-compliance 
Cite examples/locations of issues
Supporting screenshots with descriptions
Results uploaded into repository
Reports may be viewed by many
Program managers
Vendor/developers
Section 508 coordinator
OAST
Actual discussion of report may occur months after testing has completed
Include Baseline results

Slide 58:
Impact Guide 5.0
The Impact Guide version 5 identifies the disabilities that are affected by non-compliance with a Section 508 requirement (Software, Web, and Functional Performance Criteria).  This information is part of the reporting requirements for DHS test reports.

Slide 59:
Testing & Governance
DHS

Slide 60:
Testing & Governance
Helping people make the right decisions at the right time
Test results are used to:
Document known application defects
Submit product defects to vendors
Plan for remediation
Develop accommodation plans
Allows Section 508 Coordinators to make Compliance Determinations based upon test results

Slide 61:
Testing & Governance
Compliance Determination
Document Section 508 Coordinator’s decision
Approve/Deny/Conditionally Approve
Enables change control governance
Supported by Test results and/or VPATs
Supported by Market Research
Supported by acceptable remediation plans

Slide 62:
Why Trusted Testers

Slide 63:
Certified Trusted Testers
Adopting a unified test approach makes good business sense
Unify standards-based testing procedures across government
Test results are reliable/repeatable
Minimize subjectivity
Trust each other’s results
Reduce redundant testing
Benefits vendors - they would know during development how their products will be tested for 508 compliance – verses the mixed messages they get today

Slide 64:
Next Steps
Developing online Trusted Tester Certification course – May 2014
Available on Defense Acquisition University site
Open to those outside DHS firewalls
Looking to develop application test repository outside DHS to catalog Trusted Tester test results
Working to develop a Community of Practice for Trusted Testers
Looking for agencies willing to adopt the unified testing approach

Slide 65:
For More Information
For Questions on the DHS Trusted Tester Program:

	DHS Accessibility Help Desk
	202-447-0440 (voice)
	202-447-0582 (fax)
	202-447-5857 (TTY)
	accessibility@hq.dhs.gov
Slide 66:
Questions?
You may type and submit questions in the Chat Area Text Box or press Control-M and enter text in the
Chat Area

Slide 67:
U.S. Access Board
Thank you for participating in today’s webinar
Next session: May 1, 2014 
“Open Question and Answer Session”: Architectural Barriers Act Accessibility Standards for Trails, Camping and Picnic Facilities, Viewing Areas, and Beach Access Routes
2:30 - 4:00 (ET)
www.accessibilityonline.org (877) 232-1990 (v/TTY)